ASSISTAUTOMATE
ESCALATE
Enterprise-grade chat + voice customer support with realtime sync, agents, and safe integrations.
YOUR AI SUPPORTYOUR WAY
SanTra-AI unifies chat + voice, grounds every answer in your knowledge, and escalates with full context when confidence drops.
A fully customizable support layer—train on your policies, connect your tools, and ship a consistent experience across every channel.
YOUR SUPPORT WIDGET YOUR WAY
One platform. Chat, voice, and human escalation.
Embed support once. Use it everywhere.
Add a single script tag with your Organization ID to enable the SanTra-AI widget on any site. Works cleanly with HTML, React, and Next.js, and stays in sync with your dashboard settings in real time.
A REALTIME BACKEND FOR SUPPORT TEAMS
Every message, status change, and session update syncs live via Convex. Track conversation state (unresolved, escalated, resolved) and keep rich customer context with session metadata.
AI AGENTS THAT KNOW YOUR BUSINESS
Use Convex Agents + RAG to answer from your documents, search, and connected tools. When needed, escalate to humans and keep every interaction in a single realtime thread.
More than a widget.
A platform for always-on support
Launch support across channels
Enable chat, voice calls, and human escalation from one dashboard—then embed the widget on any website with a single Organization ID.
Reduce tickets and response time
Use AI agents + RAG to answer from your documents, search, and connected tools—while preserving full conversation history and customer context.
Build for regulated environments
Multi-tenant organizations with Clerk auth, secure transport expectations, and audit-friendly realtime data flows—deployable in compliance-minded teams (hosting-dependent).
Our Products
DASHBOARD
Centralized admin for organizations, widget settings, plugins, and conversation oversight.
EMBEDDABLE WIDGET
Drop-in customer support widget with chat, voice entrypoints, and human escalation options.
VOICE INTEGRATION
Connect Vapi to enable web voice calls, assistants, workflows, and phone-number support.
AI AGENTS + RAG
Retrieval-augmented, tool-using agents that answer from your files and systems in realtime.
THE SUPPORT EXPERIENCECHAT, VOICE, AND ESCALATION
What's your goal
Operate Support Everywhere
Deploy with SanTra-AI
Launch fast across web + voice
Set a greeting, suggestions, and voice settings in the dashboard—then embed the widget on any site with one Organization ID.
Automate with SanTra-AI
Answer from docs + tools
Use AI agents with RAG, search, and database tools to resolve common requests while keeping every interaction in a realtime thread.
Secure with SanTra-AI
Multi-tenant by design
Organization-level access with Clerk authentication, secure secret storage for plugins, and audit-friendly data flows (compliance depends on hosting and ops).